If you have any more questions or would like further information, please contact our customer relations team on
0800 0686 727. You can find more ways to reach and our opening hours us on our contact us page.

Terms and conditions

Note: each book of stamps (and ideally each stamp itself) requires a year of issue (2013/2014 etc) in order that there is a cut off period so the Co-operative Group can claim the unredeemed funds after a certain period – see terms and conditions below.

1. This book can only be used for The Co-operative Food £1 savings stamps.
2. Full or part completed books can be redeemed at any time against purchase of goods (excluding cigarettes, tobacco, National Lottery, mobile phone top up cards, non-food, coffee shop, in-store concessions, first-stage baby milk products and fuel).
3. Savings stamps cannot be redeemed in store for cash. Change will only be given up to 99p for part payment with a savings stamp.
4. A completed book with £48 worth of savings stamps, when redeemed in December, is worth £50. NOTE partially completed or partially redeemed books do not qualify for the £2 bonus.
5. Savings stamps may only be redeemed in the stores of the co-operative society from which they were purchased. For the avoidance of doubt, savings stamps sold in Co-operative Group Food Limited stores may only be redeemed at Co-operative Group Food Limited stores.
6. When you have completed the card, or saved all you want, simply hand it to a Co-operative cashier when you shop. The amount saved (plus £2 if you are redeeming the full amount of £48 in savings stamps in December) will be deducted from your shopping bill (subject to the restrictions set out in paragraph 2 above).
7. ENSURE YOU KEEP YOUR SAVINGS STAMP BOOK SAFE as Co-operative Group Food Limited is not responsible for lost books and you will be unable to redeem your savings stamps without a valid savings stamp book.
8. If we believe that your savings stamp book or your savings stamps have been copied or otherwise replicated or we otherwise suspect that your claim is fraudulent or not genuine, we reserve the right to refuse redemption of your savings stamps.
9. In these terms and conditions, references to "your money" means the money you use to purchase savings stamps.
10. Your money is transferred by the Co-operative Group Food Limited to be pooled with other money and held by a trustee who is independent of the Co-operative Group. The trust structure is intended to offer protection for your money if the Co-operative Group Food Limited becomes insolvent but it does not guarantee that you will receive 100% of your money in the event of an insolvency. The detailed terms of the trust are on our website but please note the following:
    a. Any interest on the monies held in the trust fund is held absolutely for the Co-operative Group Food Limited and your money does not accrue interest;
    b. The trustee holds the trust fund subject to the costs of administering the trust and subject to the Co-operative Group Food Limited's entitlement to any surplus after the savings stamps for any year have been redeemed;
    c. On any insolvency of Co-operative Group Food Limited (or the occurrence of a termination event as more fully set out in the trust deed) the trustee will discharge the costs of winding up the trust fund and take steps to distribute the balance of the trust fund to customers in possession of valid unredeemed stamps in proportion to the value that each customer's unredeemed savings stamps bear to the amount in the trust fund save that no customer shall be entitled to recover more than the value of their unredeemed savings stamps;
    d. You are not entitled to claim your money directly from the trust fund other than on an insolvency of the Co-operative Group Food Limited and in accordance with the terms of the trust deed.
11. If your savings stamps remain unredeemed for 3 years from the end of the year in which you purchased those stamps, Co-operative Group Food Limited is entitled to claim the money remaining in the trust relating to that year, for its own account. You will still be able to redeem the stamps in later years (subject to these terms and conditions) but your money for that year will not be protected in the event of an insolvency of Co-operative Group Food Limited (as it will be outside the trust protection afforded by this scheme).
12. This scheme is only available to customers of Co-operative Food Group Limited and participating independent Co-operative societies. A full list of Co-operative Group Food Limited stores and participating independent Co-operative societies as listed below:
    i. Anglia Regional Co-operative Society ii. Clydebank Co-operative Society
    iii. Coniston Co-operative Society
    iv. East of England Co-operative Society
    v. Heart of England Co-operative Society
    vi. Radstock Co-operative Society
    vii. Tamworth Co-operative Society
    viii. The Midcounties Co-operative Society
    ix. The Southern Co-operative Society
    x. Wooldale Co-operative Society
    xi. The Co-operative Group

Our trust deed is available by request. If you would like a copy please contact our customer relations team via the details on this page; www.co-operativefood.co.uk/contact-us